At MythicWall, we are committed to making your experience with us as seamless and enjoyable as possible. If you have concerns about your order, here are some guidelines to help you navigate the process smoothly:
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I Made A Mistake In My Order?
Mistakes happen, and we've got you covered. If you've made an error or changed your mind, you have a 6-hour window after placing your order to make any adjustments. Email us at support@mythicwall.com with your order details, and we'll do our best to accommodate your request.
- How To Check What I Have Ordered?
You should receive a confirmation email detailing your order shortly after purchase. If it's missing, peek into your spam folder. For changes, remember the 6-hour rule to contact us for any corrections.
- Can I Add A Gift Note?
Currently, we do not offer the option to include a gift note, but we're working on a solution to provide this personal touch in the future.
- Is There A Difference In The Line Thickness Between The Preview And The Print File?
The previews are for illustration purposes, and actual product details may differ slightly due to screen settings and printing processes.
- My Order Is A Gift - Can You Remove The Invoice From The Package?
Our packages contain only the poster, with no invoice included, making it gift-ready.
- How Much Does The Shipping Cost?
We offer free shipping worldwide, with no additional costs.
- Do You Offer Express Shipping?
Express shipping is available for selected countries, including the US, UK, Germany, France, and Australia.
- How Long Will It Take For My Order To Arrive?
We process orders as swiftly as possible with delivery time frames as follows:
6-12 business days for the US, Europe, and Canada.
12-19 business days for other international destinations.
- My Order Has Not Arrived In The Expected Time Frame?
If your order is delayed, please reach out to us at support@mythicwall.com for assistance.
- Can I Change The Shipping Address?
Address modifications can be made within one business day of your order. Email us promptly for changes.
- What If My Order Is Shipped To The Wrong Address?
If the mistake is ours, we'll send a replacement at no extra cost. If the error is on your end, we offer a 50% discount on a new item as a resolution.
- What Payment Methods Can I Use?
Payments can be made through PayPal, or with a debit or credit card (Visa, MasterCard, Amex).
- What Currencies Do You Support?
Transactions are processed in Euro, US Dollars, Australian Dollars, Canadian Dollars, or Singapore Dollars based on your location.
- Can I Return My Print?
Due to the custom nature of our products, we cannot accept returns. However, we will replace items that are damaged or lost at no extra charge.
- Will My Poster Come With A Frame?
Posters do not automatically come framed, but we offer a selection of frames and hangers for purchase that complement our designs.
- My Order Arrived Damaged, What Happens Now?
If you receive a damaged order, contact us with images of the product and packaging damage, along with your Order ID, within two weeks of delivery. We'll arrange a suitable solution for you.
For any further assistance, our customer service is here to ensure you have a legendary experience with MythicWall.